Updated July, 2018
Tide Counselling is committed to providing you with the best possible customer service experience. Tide Counselling is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), which set out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are a number of circumstances in which we may collect your personal information. The primary occasions will be when you provide us with the information yourself (including in person, by email, phone, internet, through use of our Site, or through any other medium), or when a third party provides us with the information.
If you provide us with personal information of someone other than yourself, you warrant to us that you have obtained the necessary consents of the person or persons whose information you are providing and, in providing such information, agree to indemnify us in that respect.
In order for us to effectively provide our services, we may collect personal information from you. This may include:
-Identification and payment information: full name, date of birth, credit/debit card or account details.
-Contact information: business details, residential address, phone number(s), email address.
-Sensitive information: health information, racial or ethnic origin, medical history, opinions of medical practitioners.
-Other information: commentary or opinions, records of your use of our services, analytical and statistical information.
Sharing of your personal information
We may disclose information to our business partners and/or contractors to facilitate the provision of our services, including but not limited to handling customer support enquiries. Those companies will be permitted to obtain only the personal information they need to deliver the service. Some of our contractors or business partners may be located, or use servers which are located, overseas (most likely United States of America), or make use of cloud technology. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. By providing your personal information, you are consenting to its disclosure and/or storage on this basis. Please note that an overseas recipient may not be subject to any privacy obligations or to any principles similar to the Australian Privacy Principles and you may not be able to seek redress for mishandling of your information by an overseas recipient, including under the Privacy Act 1988 (Cth). Overseas recipients are also subject to foreign law which may compel them to disclose your personal information to a third party.
Your personal information may be disclosed to third parties if disclosure is required by law. If we sell our business, or we have a change in control, your personal information will be disclosed and transferred to the new owner/controller for that purpose.
Use of your personal information
For each visitor to the Site, we collect certain non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used for the purpose of gauging visitor traffic, trends and delivering content to you while you are at this Site.
We will use your identification and contact information to correspond with you, as necessary, and to provide our services generally.
We may use your personal information for the purpose of research and development of our products and services, staff training and communicating with you about services we offer. We may tell you about these services and offers via mail, email, telephone or any other means of direct communication. You may opt-out of receiving direct marketing at any time by contacting us on the details provided in the “Contacting Us” section of this policy, or otherwise as directed in any communication you may receive.
If you do not agree with your personal information being treated in accordance with this policy, you should not provide your personal information to us, or consent to a third party doing so, nor should you utilise our services. If we are not provided with the personal information we need, we may not be able to provide you with the service you want, or we may be restricted in the way that we provide the service.
Keeping personal information secure
We use technology and security processes to protect the personal information that we collect, and we take all reasonable commercial steps to protect it. This includes appropriately securing our physical facilities and electronic networks to prevent unauthorised access, modification or disclosure, misuse, interference or loss. We also require that the terms of agreements with our third-party providers address compliance with relevant privacy laws.
Whilst we make every effort to ensure third parties whom we engage to assist in the provision of our services are governed by relevant privacy laws, we are not responsible for the privacy or security practices of any third party. The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies. We are not liable for any loss, damage or claim arising out of a third party’s use of your personal information where we were authorised by you or law to provide that third party with your personal information.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know by using the details contained in the “Contacting Us” section of this policy. You may be required to put your request in writing for security reasons. You are required to provide us with any updated information if your personal information changes.
Third Party Sites: If you use our Site, you may follow links to third party websites which are neither owned nor controlled by us. We do not accept any responsibility for you navigating to third party websites from our Site, nor the consequences of doing so.
Antivirus software: We do not guarantee that access to our Site will be uninterrupted or that it is free from malware or other malicious software that may damage the device through which you access the Site or any data on such a device. You should ensure that your antivirus software is regularly updated and maintained in order to limit the risk and damage of malicious acts caused through internet activity.
If you are concerned about how we have collected, stored or used your personal information, you can lodge a written complaint using the information in the “Contacting Us” section of this policy. Please provide your current contact details and a daytime contact phone number, together with a detailed summary of your concerns. We will consider and determine whether the matter requires investigation and will take appropriate action to address the issue and respond to you within a reasonable period of time.
Post: Attn: CEO,
Suite 2, 235 Camberwell Road, Hawthorn East, Victoria